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Shipping Policy

Shipping Policy for 7-OH Tablets & Powder

Powder Solutions (“we” or “us”) operates the website https://thepowdersolutions.com (the “Website”). By placing an order through this Website for 7-OH tablets, 7OH powder, or any other products, you agree to the terms outlined below. These terms ensure mutual understanding and expectations between both parties.  We respect federal state and city laws, our shipping restrictions are detailed below on the footer and they are automatically updated by WAAVE compliance.

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1. General

A) While we strive to ship 7-OH tablet and powder orders the same day, all orders are subject to a 24–48 hour processing window, not including Saturdays and Sundays.

B) All orders are subject to stock availability. We strive to maintain accurate inventory counts of 7-OH tablets and powder on our website. However, stock discrepancies may occasionally occur. In such cases:

  • We will fulfill the available items in your order.
  • We will contact you to confirm whether you wish to wait for the backordered item or receive a refund for it.

2. Shipping Costs

Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items. These costs are collected at the time of purchase and are non-refundable.

3. Returns

3.1 Return Due to Change of Mind

We accept returns due to change of mind, provided:

  • The return request is received within 3 days of receipt of the item.
  • The item is returned in its original packaging, unused, and in resellable condition.

Return shipping costs will be the customer’s responsibility. Upon receipt and inspection of the returned item:

  • A store credit will be issued for the value of the returned goods (excluding shipping costs).
  • Customers will be notified via email once the return process is completed.

3.2 Warranty Returns

We honor valid warranty claims submitted within 7 days of receipt of the item. Return shipping costs will be the customer’s responsibility. Upon receipt and inspection of the returned item:

Once we receive the returned item for a warranty claim, we will process it within 7 business days. If the claim is approved, customers can choose from:

  • Store credit for a future purchase (excluding shipping costs)
  • A replacement item (subject to availability)

4. Delivery Terms

4.1 Transit Time (Domestic)

Domestic shipments of 7-OH tablets and powder generally take 2–7 business days.

4.2 Transit Time (International)

International shipments typically take 4–22 days, depending on the courier. Delivery estimates will be provided at checkout based on the selected courier.

4.3 Order Dispatch

  • Orders placed before 2 PM (EST) will be dispatched the same day whenever possible.
  • Orders placed after this time will be dispatched the next business day.
  • We ship orders same day most of the time, if ordered before 2pm EST; in some situations orders will be subject to 24-hour processing as mentioned above.
  • Our warehouse operates Monday–Friday during standard business hours, excluding national holidays.

4.4 Change of Delivery Address

Delivery address changes can be made at any time before the order is dispatched.

4.5 P.O. Box Shipping

We ship to P.O. boxes using postal services only. Courier services are unavailable for these locations.

4.6 Military Address Shipping

We ship to military addresses via USPS but cannot offer courier services for these locations.

4.7 Items Out of Stock

If an item is out of stock, we will:

  • Refund the value of the out-of-stock item(s)
  • Dispatch the rest of the order as planned

4.8 Delivery Time Exceeded

If your delivery exceeds the estimated time frame, please contact us for assistance and investigation.

5. Tracking Notifications

Upon dispatch of your 7-OH tablets or powder, you will receive a tracking link to monitor your shipment’s progress through the courier’s updates.

6. Parcels Damaged in Transit

If a parcel arrives damaged:

  • If possible, refuse the delivery and notify our customer service team.
  • If the parcel is delivered without you present, contact our customer service team for assistance.

7. Duties & Taxes

7.1 Sales Tax

Sales tax is included in the displayed price of the goods on the Website.

7.2 Import Duties & Taxes

International shipments may be subject to import duties and taxes upon arrival in the destination country. Customers are responsible for these charges.

If you refuse to pay duties and taxes, the shipment will be returned to us at your expense. You will be refunded for the value of the goods, minus return shipping costs. Initial shipping fees are non-refundable.

8. Cancellations

  • Orders can be canceled at any time before dispatch.
  • If the order has already been shipped, cancellations will incur a 75% restocking fee, and return shipping costs will be the customer’s responsibility.

9. Insurance

9.1 Insured Shipping

Parcels are not automatically insured. To ensure your parcel against damage or loss, you must select the $11.75 insurance option during checkout.

9.2 Damaged Parcels

For insured parcels, we will process a store credit or replacement as soon as the courier completes their investigation.

9.3 Lost Parcels

We will store credit or reship lost parcels only if insured shipping was selected and paid for at checkout. Powder Solutions is not responsible for lost or stolen parcels without insurance.

10. Customer Service

For any inquiries about shipping 7-OH tablets or powder, please contact us:

  • Email: Info@Thepowdersolutions.com
Powder Solutions 7OH Tablets & 7-OH Powder

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You must be 21+ to purchase Kratom products
You must be 21+ to purchase 7OH products

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Disclaimer: Kratom: Our products are not for use by or sale to persons under the age of 21 where applicable. Kratom is banned in the following areas: ALABAMA, ARKANSAS, INDIANA, RHODE ISLAND, VERMONT, LOUISIANA, CONCORDIA PARISH LA, and WISCONSIN. SARASOTA COUNTY, UNION COUNTY, MALHEUR COUNTY, DENVER CO, SAN DIEGO CA, CITY OF OCEANSIDE CA, JERSEYVILLE IL, ALTON IL, EDWARDSVILLE IL, FRANKLIN LA, RAPIDES LA, PARKER AND MONUMENT (COLORADO), ASCENSION AND GRANT PARISH (LOUISIANA), FRANKLIN (NEW HAMPSHIRE). WASHINGTON D.C., NEWPORT BEACH AND SEVERAL COUNTIES IN MISSISSIPPI. We do not ship internationally. ID verification is required for shipments to the following states: Florida, Virginia, West Virginia, Colorado, Oregon, South Dakota, Nebraska, Kentucky, Maryland, Tennessee, Mississippi, Georgia. Enhanced Kratom cannot be shipped to Tennessee and Georgia. Kratom is NOT used to treat, cure, or mitigate any disease, illness, ailment, and/or condition. Please consult your doctor before consuming any new products. Kratom has not been tested on pregnant women. Please, see the FDA alert 54-15. We make no representations as to intended use or suitability for use. This product contains chemicals known to the state of California to cause cancer, birth defects, or reproductive harm. Specifically nickel, arsenic, and lead. For more information please visit p65warnings.ca.gov. We do not ship to military bases
- 7OH: Our products are not for use by or sale to individuals under the age of 21. The sale of products containing 7-hydroxymitragynine exceeding 2% of total alkaloid content is prohibited in several states in the US. Additionally, 7-OH products are not shipped internationally. State and Local Restrictions: 7-hydroxymitragynine is banned in states and jurisdictions that prohibit kratom, including but not limited to: States: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin, Louisiana Counties and Cities: Orange County (CA), Concordia Parish (LA), Sarasota County (FL), Union County (FL), Malheur County (OR), Denver (CO), San Diego (CA), City of Oceanside (CA), Jerseyville (IL), Alton (IL), Edwardsville (IL), Franklin (LA), Rapides (LA), Parker and Monument (CO), Ascension and Grant Parishes (LA), Franklin (NH), Newport Beach (CA), Washington D.C., and various counties in Mississippi. ID verification is required for shipments to the following states: Virginia, West Virginia, Colorado, Oregon, South Dakota, Nebraska, Kentucky and Maryland. *Also, there is a 2% 7-OH limit in the following states: arizona, colorado, kentucky, maryland, nebraska, oklahoma, oregon, south dakota, texas, utah, virginia, west virginia *Tennessee, Georgia, Mississippi, Florida, Ohio ban 7-OH as it is a processed/enhanced product. Health and Safety Warnings: 7-hydroxymitragynine is NOT intended to diagnose, treat, cure, or prevent any disease, illness, or condition. Please consult your doctor before using any new products. This product contains chemicals, including nickel, arsenic, and lead, known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit www.p65warnings.ca.gov. Pregnant women should avoid use, as kratom has not been tested for safety in pregnancy. For FDA guidance, see FDA alert 54-15. Shipping Restrictions: Products cannot be shipped to military bases. Important Notes: This product is not classified as kratom and is not a natural product. It may contain synthetic or unknown chemicals. Use responsibly and in compliance with local regulations.  
WAAVE Compliance